Refund policy

Returns & Exchanges Policy

Guaranteed Fit Exchange

We want you to love the fit. If something isn’t quite right, we offer a Guaranteed Fit Exchange on all eligible items.

We do not offer refunds or returns for store credit. Exchanges only.

Exchange Eligibility

Items are eligible for exchange if they meet all of the following conditions:

  • Exchanges are requested within 14 days of delivery

  • Items are unworn, unwashed, and in resalable condition

  • All original tags are still attached, intact, and undamaged

  • Items show no signs of wear, odors, stains, or damage

If an item does not meet these requirements, the exchange will be denied and the item will be returned to the customer.

What Can Be Exchanged

  • Exchanges are allowed for:

    • A different size of the same product, or

    • A different product of equal value (subject to availability)

If the requested item is unavailable, we will offer an alternative exchange option.

Shipping Costs

  • Customers are responsible for return shipping costs

  • We will cover the shipping cost for sending the exchanged item back to you

We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.

Final Sale Items

Items marked Final Sale are not eligible for exchange.

How to Start an Exchange

To initiate an exchange, please contact us at:

Support@Pier3Collective.com

Include your order number and the item you’d like to exchange.